Last updated: 28 October 2026
At Vinyl Stickers & More (VSM), we aim to supply quality custom printing, signage, stickers, stationery and promotional products. This policy explains our voluntary 14-day returns offer and how we resolve problems with orders.
Our 14-day change-of-mind returns policy
For standard, non-customised products, you may request a change-of-mind return within 14 calendar days of receiving your order. Please contact us before returning anything. Products must be unused, undamaged and in their original condition, with proof of purchase. Original packaging is preferred where practical. Approved returns may be refunded, exchanged or provided as store credit, as agreed with you. For change-of-mind returns, you are responsible for return postage and original delivery charges are generally not refundable.
Custom-made and personalised products
Most of our stickers, signage, printing, stationery and promotional products are produced to individual specifications. We generally cannot accept change-of-mind returns for custom-made or personalised products once production has started. This includes a change of mind, an incorrect quantity or size supplied by the customer, or information reproduced correctly from approved artwork. This does not affect any rights under Australian Consumer Law.
Artwork approval
Please check artwork proofs carefully before approving production, including spelling, phone numbers, colours, dimensions, layout and quantities. Changes after approval may involve additional charges or may not be possible after production begins. If the finished product does not match agreed specifications or otherwise fails a consumer guarantee, your legal rights still apply.
Faulty, damaged or incorrect goods
If you believe your order is faulty, damaged or materially different from the agreed specifications, email sales@vinylstickersandmore.com.au with your name, order or invoice number, a description of the issue and photographs where helpful. We ask that you contact us within 14 days where possible so we can investigate promptly. This request is not a deadline for exercising your statutory rights. We will assess the issue and provide the remedy required by Australian Consumer Law.
Printing colours and tolerances
Screens, substrates and printing processes can produce differences in appearance. Please discuss critical colour-matching or dimensional requirements with us before production. Reasonable variations within agreed specifications are not automatically defects; your rights remain unchanged if goods fail applicable consumer guarantees.
Cancellations
Contact us as soon as possible if you need to cancel. Standard orders may be cancelled before dispatch where possible. For custom orders, work already undertaken and reasonable costs incurred may be payable under agreed terms. Once production starts, cancellation for change of mind may not be available. Any rights to cancel under Australian Consumer Law continue to apply.
Returns and delivery costs
Please contact us before sending items back so we can provide return instructions. For an approved change-of-mind return, you pay return shipping. For goods that fail applicable consumer guarantees, reasonable return costs will be handled in accordance with Australian Consumer Law. Keep receipts for any agreed return postage.
Refund processing
Once a refund has been approved, we generally process it within 5–10 business days. Your bank or payment provider may take additional time. Where the law requires a refund, we will provide it in accordance with Australian Consumer Law.
Your rights under Australian Consumer Law
Our products and services come with consumer guarantees that cannot be excluded where Australian Consumer Law applies. Depending on the nature of a failure, you may be entitled to a repair, replacement, refund, cancellation or compensation. For a major failure with goods, eligible consumers may choose a refund or replacement. For a non-major failure, the business may be entitled to remedy the problem within a reasonable time. These rights can apply beyond 14 days and also apply to custom products. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.
Contact VSM
For returns, refunds or questions, email sales@vinylstickersandmore.com.au. Please include your order details so we can assist you.