Last updated: 28 October 2026
Our Commitment to Your Privacy
At Vinyl Stickers & More (VSM), we respect your privacy and aim to handle your personal information responsibly. Customers trust us with contact details, business information, artwork and order requirements. This policy explains our handling of information when you visit our website, contact us or use our services. We comply with Australian privacy laws to the extent they apply to our business.
Information We Collect
Depending on your dealings with us, we may collect your name, business name, email address, telephone number, billing and delivery details, quotation and order requirements, artwork, logos, photographs, communications, invoice and payment-related information, and website technical information such as IP address and browser details. We generally collect information directly from you and seek information reasonably necessary for our operations.
How We Use Your Information
We use information to respond to enquiries, prepare quotations, process orders, review and produce artwork, arrange printing and signage production, communicate about proofs and delivery, provide support, maintain accounting records, secure and improve our website, and send marketing where permitted by law. We do not sell customer contact lists to third-party marketers.
Customer Artwork and Uploaded Files
Customer artwork and design files may include personal or commercially sensitive information. We use these files to assess quotations, prepare proofs, fulfil orders and assist with repeat orders. We may share relevant files with production suppliers involved in your job. Please avoid including unnecessary sensitive information in files. We take reasonable steps to protect files and may retain them for repeat work, business records or resolving enquiries. Contact us to request deletion where appropriate, subject to lawful retention needs.
Large File Transfers and WeTransfer
VSM offers a WeTransfer link for customers sending larger artwork files. When you use that service, WeTransfer processes the uploaded files and associated information under its own terms and privacy practices. We do not control that independent provider’s storage locations, security arrangements or retention periods. Please review its privacy information before uploading. Once we receive your files, we handle them as described in this policy.
Sharing Information With Service Providers
We may share information reasonably needed to fulfil your order with commercial printers, manufacturers, promotional product suppliers, couriers, website and email providers, payment processors, accountants and file-transfer or storage providers. Some providers may process information outside Australia. We seek to use reputable services and share only what is relevant. We may also disclose information where required or authorised by law.
Website Cookies and Analytics
Our website may use cookies and similar technologies for functionality, security, remembering preferences and measuring website performance. Depending on services enabled, analytics and advertising tools may also use cookies or related identifiers. Third-party embedded content may collect information independently. You can manage cookies through your browser settings, although disabling some may affect website functionality.
Marketing Communications
We may send information about VSM products, services and promotions where permitted by law. You may opt out of marketing by using an unsubscribe option where provided or contacting us. We may still contact you about active enquiries or orders.
Protecting Your Information
We take reasonable precautions against loss, misuse and unauthorised access or disclosure, including measures such as restricted access, passwords, website maintenance and backups where appropriate. No electronic storage or internet transmission is completely risk-free.
How Long We Keep Information
We retain information for as long as reasonably needed for quotations, production, repeat orders, support, recordkeeping and applicable legal obligations. Financial records may need to be kept for taxation and accounting requirements. Temporary uploads may also be subject to third-party retention rules. When information is no longer required, we take reasonable steps to delete or de-identify it.
Accessing or Correcting Information
You may contact us to request access to personal information we hold about you, ask for corrections or request deletion where appropriate. We consider requests under applicable law and may need to retain some records for lawful or legitimate business reasons.
Overseas Processing
Some website, email, analytics, payment, file-transfer and other service providers may operate internationally and process or store information outside Australia. The countries involved depend on the services used and their arrangements. We aim to understand relevant providers’ handling practices and take reasonable steps appropriate to our business.
Privacy Concerns and Complaints
If you have concerns about our handling of your information, please contact us using the details below. We will review the concern and aim to respond within 30 days. Where the Privacy Act applies, you may also be able to raise an unresolved complaint with the Office of the Australian Information Commissioner.
Changes to This Policy
We may update this policy when our business practices, website services or legal requirements change. The latest version and update date will appear on this page.
Contact Us
Vinyl Stickers & More (VSM), Eagleby, Queensland, Australia. Email: sales@vinylstickersandmore.com.au.